Online Chat Operators
With the development of Internet technologies customers are becoming more and more demanding in terms of service offered and support provided. Frankly
speaking, live chat operators have become the face of an online business today. While showing to what extent your business is customer-oriented, they
accomplish a significant role of converting your website visitors into your loyal customers.
Did you also face with the necessity to implement live operator answering service into your business website? Do you need a professional and efficient
sales and support team? Outsource your live chat support service to HelpOnClick! From now on we provide online
businesses with professional online chat operators that can work 24/7 to offer live assistance and
ensure top-level customer support for your existing and prospective clients.
There are several support options available, so that you can choose the one better suiting your needs and budget. Our operators can work for you on a
shared basis (typically on 2-3 websites simultaneously), priority basis (during busy hours they work with your site only and during off-peak hours time
is shared with other projects) and on a dedicated basis (operators are fully focused on your business project). You can also choose the work load per
agent - 8 hours a day/ 6 days a week or 24 hours a day/ 7 days a week.
All our agents undergo three stages of examination including written test of language skills, interview and typing test. By applying various methods,
our recruiting team checks candidate's knowledge, smartness, inventiveness, ability to respond promptly and express themselves creatively.
It's really crucial for a live chat operator to understand all the needs and goals of a website as well as peculiarities of online interactions. In
such a way, you can have a peace of mind knowing that your online chat agents are prompt in problem
solving and can increase overall customer satisfaction.
